In the event of a litigation, the consumer may use the Resolução Alternativa de Litígios de Consumo (RAL) (Alternative Dispute Resolution - ADR) entity, as provided by the Portuguese Law no. 144/2015.
This link presents the list of conflict mediators organized by the Portuguese Ministry of Justice.
In the case of OXUM, the entity to be appealed is the CIAB-Tribunal Arbitral de Consumo (ACC-Arbitration Court of Consumer), with headquarters at Rua Afonso Henriques, 1 - 4700-030 Braga, T. +351 253 617 604, www.ciab.pt.
Consumers can make use of the European online dispute resolution platform available at