RAL (ACR-Alternative Conflict Resolution)

In case of controversy or claim of any nature related to this website, it will be applicable the Portuguese law, regardless of any conflict of laws applicable. All legal actions or proceedings arising out of or relating to this Privacy Policy, its validity, enforcement, compliance or non-compliance, or the subject matter of this Privacy Policy, shall be the responsibility of the Portuguese courts, and you consent to and submit to the jurisdiction of these courts in the cases indicated.

In the event of a litigation, the consumer may use the Resolução Alternativa de Litígios de Consumo (RAL) (Alternative Dispute Resolution - ADR) entity, as provided by the Portuguese Law no. 144/2015. 

This link presents the list of conflict mediators organized by the Portuguese Ministry of Justice.

In the case of OXUM, the entity to be appealed is the CIAB-Tribunal Arbitral de Consumo (ACC-Arbitration Court of Consumer), with headquarters at Rua Afonso Henriques, 1 - 4700-030 Braga, T. +351 253 617 604, www.ciab.pt.

Consumers can make use of the European online dispute resolution platform available at
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